Sample Papers, Important Questions, Notes - Class 12 Business Studies

If you are looking for Class 12 Business Studies model papers, periodic test papers, Important Questions, MCQ Questions, Sample Papers, Study Notes, Hot Questions, Worksheets, Class Assignments, Practice Exercises, Word Problems, Previous Year question papers, Solved papers, Unit tests and other related study material for exam preparation then you are at the right place.

Total Papers : 121

Class 12 Business Studies Sample Paper with answers Set-10 Class 12 Business Studies Sample Paper with answers Set-9 Class 12 Business Studies Sample Paper with answers Set-8 Class 12 Business Studies Sample Paper with answers Set-7 Class 12 Business Studies Sample Paper with answers Set-6 Class 12 Business Studies Sample Paper with answers Set-5 Class 12 Business Studies Sample Paper with answers Set-4
Class 12 Business Studies Sample Paper with answers Set-3 Class 12 Business Studies Sample Paper with answers Set-2 Class 12 Business Studies Sample Paper with answers Set -1 Class 12 Business Studies Practice Paper Set - 5 Class 12 Business Studies Practice Paper Set - 4 Class 12 Business Studies Practice Paper Set - 3 Class 12 Business Studies Practice Paper Set - 2
Class 12 Business Studies Practice Paper Set - 1 Business Studies Class 12 Notes Chapter 12 Consumer ProtectionNo record found Business Studies Class 12 Notes Chapter 11 Marketing Management Business Studies Class 12 Notes Chapter 10 Financial Markets Business Studies Class 12 Notes Chapter 9 Financial Management Business Studies Class 12 Notes Chapter 8 Controlling Business Studies Class 12 Notes Chapter 7 Directing
Business Studies Class 12 Notes Chapter 6 Staffing Business Studies Class 12 Notes Chapter 5 Organising Business Studies Class 12 Notes Chapter 4 Planning Business Studies Class 12 Notes Chapter 3 Business Environment Business Studies Class 12 Notes Chapter 2 Principles of Management Business Studies Class 12 Notes Chapter 1 Nature and Significance of Management Consumer Protection Extra Questions Business Studies Chapter 12
Marketing Extra Questions Business Studies Chapter 11 Financial Markets Extra Questions Business Studies Chapter 10 Financial Management Extra Questions Business Studies Chapter 9 Controlling Extra Questions Business Studies Chapter 8 Directing Extra Questions Business Studies Chapter 7 Staffing Extra Questions Business Studies Chapter 6 Organising Extra Questions Business Studies Chapter 5 Planning Extra Questions Business Studies Chapter 4 Business Environment Extra Questions Business Studies Chapter 3 Principles of Management Extra Questions Business Studies Chapter 2 Nature and Significance of Management Extra Questions Business Studies Chapter 1 Nature and Significance of Management MCQs Class 12 Business Studies Principles of Management MCQ Class 12 Business Studies MCQ on Organising with Answers Class 12 Business Studies Consumer Protection MCQs with Answers Class 12 Business Studies Marketing Management Class 12 MCQs Questions with Answers Financial Market Class 12 Business Studies MCQs with Answer Financial Management Class 12 Business Studies MCQs MCQ on Controlling with Answers Class 12 Business Studies MCQ on Directing with Answers Class 12 Business Studies MCQ on Staffing with Answers Class 12 Business Studies Planning MCQs with Answers Class 12 Business Studies Business Environment MCQs with Answers Class 12 BST One mark Questions Class 12 Business Studies Chapter 12 - Consumer Protection One mark Questions Class 12 Business Studies Chapter 11 - Marketing Management One mark Questions Class 12 Business Studies Chapter 10 - Financial Marketing One mark Questions Class 12 Business Studies Chapter 9 - Financial Management One mark Questions Class 12 Business Studies Chapter 8 - Controlling One mark Questions Class 12 Business Studies Chapter 7 - Directing One mark Questions Class 12 Business Studies Chapter 6 - Staffing One mark Questions Class 12 Business Studies Chapter 5 - Organising One mark Questions Class 12 Business Studies Chapter 4 - Planning One mark Questions Class 12 Business Studies Chapter 3 - Business Environment One mark Questions Class 12 Business Studies Chapter 2 - Principles of Management One mark Questions Class 12 Business Studies Chapter 1 - Nature and Significance of Management Important Questions Class 12 Business Studies Chapter 12 - Consumer Protection Important Questions Class 12 Business Studies Chapter 11 - Marketing Management Important Questions Class 12 Business Studies Chapter 10 - Financial Marketing Important Questions Class 12 Business Studies Chapter 9 - Financial Management Important Questions Class 12 Business Studies Chapter 8 - Controlling Important Questions Class 12 Business Studies Chapter 7 - Directing Important Questions Class 12 Business Studies Chapter 6 - Staffing Important Questions Class 12 Business Studies Chapter 5 - Organizing Important Questions Class 12 Business Studies Chapter 4 - Planning Important Questions Class 12 Business Studies Chapter 3 - Business Environment Important Questions Class 12 Business Studies Chapter 2 - Principles of Management Important Questions Class 12 Business Studies Chapter 1 - Nature and Significance of Management HOTS Questions Class 12 Business Studies Chapter 12 - Consumer Protection HOTS Questions Class 12 Business Studies Chapter 11 - Marketing Management HOTS Questions Class 12 Business Studies Chapter 10 - Financial Marketing HOTS Questions Class 12 Business Studies Chapter 9 - Financial Management HOTS Questions Class 12 Business Studies Chapter 8 - Controlling HOTS Questions Class 12 Business Studies Chapter 7 - Directing HOTS Questions Class 12 Business Studies Chapter 6 - Staffing HOTS Questions Class 12 Business Studies Chapter 5 - Organising HOTS Questions Class 12 Business Studies Chapter 4 - Planning HOTS Questions Class 12 Business Studies Chapter 3 - Business Environment HOTS Questions Class 12 Business Studies Chapter 2 - Principles of Management HOTS Questions Class 12 Business Studies Chapter 1 - Nature and Significance of Management Business Studies MCQs for Class 12 with Answers Chapter 12 Consumer Protection Business Studies MCQs for Class 12 with Answers Chapter 11 Marketing Business Studies MCQs for Class 12 with Answers Chapter 10 Financial Market Business Studies MCQs for Class 12 with Answers Chapter 9 Financial Management Business Studies MCQs for Class 12 with Answers Chapter 8 Controlling Business Studies MCQs for Class 12 with Answers Chapter 7 Directing Business Studies MCQs for Class 12 with Answers Chapter 6 Staffing Business Studies MCQs for Class 12 with Answers Chapter 5 Organising Business Studies MCQs for Class 12 with Answers Chapter 4 Planning Business Studies MCQs for Class 12 with Answers Chapter 3 Business Environment Business Studies MCQs for Class 12 with Answers Chapter 2 Principles of Management Business Studies MCQs for Class 12 with Answers Chapter 1 Nature and Significance of Management Important Questions for CBSE Class 12 Business Studies - 5 Important Questions for CBSE Class 12 Business Studies - 4 Important Questions for CBSE Class 12 Business Studies - 3 Important Questions for CBSE Class 12 Business Studies - 2 CBSE Sample Papers for Class 12 Business Studies - 2019 CBSE Sample Papers for Class 12 Business Studies - 2017 CBSE Sample Papers for Class 12 Business Studies - 2018 CBSE Sample Papers for Class 12 Business Studies - 2016 CBSE Sample Papers for Class 12 Business Studies -1 (Half Yearly 2018) CBSE Sample Papers for Class 12 Business studies - 2 (Half Yearly - 2018) Previous Year Question Paper for CBSE Class 12 Business Studies ( Periodic test 2 ) - Apeejay Solved CBSE Sample Papers for Class 12 with Marking Scheme - 2 Solved CBSE Sample Papers for Class 12 with Marking Scheme Previous Year Question Paper for CBSE Class 12 Business Studies ( SET-1 2016 ) CBSE Sample Papers for Class 12 business studies - ( SET 4 2018 ) Previous Year Question Paper for CBSE Class 12 Business studies ( Chapter 5 ) Important Questions of Class 12 business studies - 2 ( 2018 ) Important Questions of Class 12 Business Studies ( 2018) Class 12 Business Studies Previous Year Question Paper - 3 Class 12 Business Studies Previous Year Question Paper - 2 Class 12 Business Studies Previous Year Question Paper - 1 Class 12 Business Studies Question Paper (Pre Board Exam )

Total Papers : 121

Question bank of Class 12

On Ribblu one can get immense collections of CBSE Question Bank for Class 12 Business Studies which includes important questions 12th Class Chapter wise as per NCERT syllabus. Students while preparing for final exams must practice all the important questions of 12th grade Business Studies. All these Important Questions chapter wise have been uploaded by various registered users.

Question bank of Class 12 Business Studies

Sample Papers of Class 12

By Solving CBSE Sample Papers for Class 12 Business Studies, immensely helps students in preparing for the final exams. These Class 12 sample papers and 12th grade sample question papers are prepared in accordance with the latest syllabus and guidelines that are issued by the central board. If one wants to have a clear idea of how the final exam papers would be in terms of level of difficulty, time and other aspects then, all students must make sure that they do sample papers once their course revision is finished.

Sample Papers of Class 12 Business Studies

Revision Notes of Class 12

CBSE Revision Notes For Class 12 Business Studies are very important for quick revision to recall all that has been learned throughout the year. On Ribblu.com one can find Study Key Notes or Revision notes for all subjects of 12th Class STD and which includes Business Studies as per CBSE and NCERT syllabus. Notes make this process of recall easy. One can easily revise the precise notes in a day or two. Once they get the hint, the students are quick to recall the entire material.

Revision Notes of Class 12 Business Studies

Question Papers of Class 12

If you are looking for CBSE Question Papers for Class 12 Business Studies then you are at the right place. On Ribblu you will find Class 12 Business Studies Question Papers, 12th class previous year board question papers and MCQs Paper for Class 12 Business Studies, as per NCERT Syllabus. Solving them gives students the clear idea of how the final exam papers would be in terms of level of difficulty, time and other aspects, so all students must attempt as many Business Studies Question Papers as possible once their course revision is finished so as to get the best score in final exams

Question Papers of Class 12 Business Studies

Supplementary Helping Aids For CBSE Exams Preparation.

Indian Education system primarily consists of two parts one being studying the subjects and the other one is appearing for exams and tests. All these exams are conducted by schools for various classes to gauge how much the students have understood , learned and what is their capability score in any particular subject. But sometimes even after understanding the topics fully there are chances the students don’t do well in exams because of lack of preparation from the examination perspective. The reason being that one needs to prepare for exams in a particular way and for that previous question papers, sample papers, worksheets and unit test papers play a major role.

The important factors in performing well in the exams, apart from, studying day & night, grasping everything and retaining everything, is, to be able to study smart and in a proper disciplined manner, so that all the efforts translate into performance.

When preparing for your exams every expert recommends that students should invest more time and effort into solving question papers and worksheets from previous year

This practice not only will familiarise the students with the format of the question paper, it will also teach them the discipline of answering the entire question paper within the time allotted to you at the examination. The more one solves these, the more confidence will be gained towards achievement of highest score. Often it happens that in the exams the children know the solution of every question but due to lack of time they miss some portions. So it is imperative to practice before hand so that everything is attempted on time in main exams

Class 12 Business Studies Term Wise Syllabus

Part A: Principles and Functions of Management Unit I: Nature and Significance of Management

Unit I: Nature and Significance of Management (16 Marks)

  • Management – concept(meaning and features), objectives and importance
  • Management as Science, Art and Profession
  • Levels of management
  • Management functions - planning, organizing, staffing, directing and controlling Coordination - concept, Characteristics and importance

Unit 2: Principles of Management (16 Marks)

  • Principles of Management – concept and significance
  • Fayol's principles of management
  • Taylor's Scientific Management - principles and techniques

Unit 3: Business Environment (16 Marks)

  • Business Environment - concept and importance
  • Dimensions of Business Environment - Economic, Social, Technological, Political and Legal
  • Demonetization- concept and features
  • Impact of Government policy changes on business with special reference to liberalization, privatization and globalization in India

Unit 4: Planning (14 Marks)

  • Concept, importance and limitations
    • Planning process
  • Single use and Standing Plans - Objectives, Strategy, Policy, Procedure, Method, Rule, Budget and Programme

Unit 5: Organizing (14 Marks)

  • Concept and importance.
  • Organizing Process.
  • Structure of organization - functional and divisional concept
  • Formal and informal organization-concept
  • Delegation: concept, elements and importance.
  • Decentralization: concept and importance.

Unit 6: Staffing (20 Marks)

  • Concept and importance of staffing
  • Staffing as a part of Human Resource Management - Concept
  • Staffing process, Recruitment – process, Selection – process
  • Training and Development - Concept and importance. Methods of training- on the job and off the job- vestibule training, apprenticeship training and internship training.

Unit 7: Directing (20 Marks)

  • Concept and importance
  • Elements of Directing-Motivation, Leadership and communication
  • Motivation - Concept, Maslow's hierarchy of needs; Financial and non-financial incentives.
  • Leadership - concept, styles - authoritative, democratic and laissez faire.
  • Communication - concept, formal and informal communication; barriers to effective communication and how to overcome the barriers.

Unit 8: Controlling (20 Marks)

  • Concept and importance
  • Relationship between planning and controlling
  • Steps in the process of control

Part B: Business Finance and Marketing

Unit 9: Financial Management

  • Concept, role and objectives of financial management.
  • Financial decisions: Investment, Financing and Dividend- Meaning and factors affecting.
  • Financial planning - concept and importance.
  • Capital Structure — concept and factors affecting
  • Fixed and Working Capital - concept and factors affecting their requirement

Unit 10: Financial Markets

Financial markets: Concepts, functions and types

  • Money market and its instruments.
  • Capital market and its types (primary and secondary), methods of flotation in the primary market.
  • Stock Exchange - functions and trading procedure.
  • Securities and Exchange Board of India (SEBI) - objectives and functions.

Unit 11: Marketing

  • Marketing - Concept, functions and philosophies
  • Marketing Mix - concept and elements
  • Product - Branding, labeling and packaging-Concept.
  • Price - Concept and factors determining price.
  • Physical distribution - concept, component and channels of distribution Promotion -concept and elements; Advertising, personal selling, sales promotion and public relations

Unit 12: Consumer Protection

  • Concept and importance of consumer protection.
  • Consumer Protection Act 1986
  • Meaning of consumer.
  • Rights and responsibilities of consumers
  • Who can file a complaint and against whom?
  • Redressal machinery.
  • Remedies available.
  • Consumer awareness - Role of consumer organizations and Non-Governmental Organizations (NGOs).

Project Work (As per CBSE guidelines)

Revision Unit 1 to 12 With last year Board Papers and support Material issued by DOE, Delhi Pre-Board

Revision with Last Year Board Papers and Support Material Issued By DOE, Delhi

Business Studies Question Paper Design - Class XII

Typology of Questions

Remembering: Exhibit memory of previously learned material by recalling facts, terms,basic concepts, and answers.

Number of Questions Asked that are Objective Type Questions (MCQ) = 5

Number of Questions Asked that are Short Answer Type Questions = 2

Number of Questions Asked that are Long Answer Type Questions = 2

Total Marks = 23

Typology of Questions

Understanding: Demonstrate understanding of facts and ideas by organizing, comparing, translating, interpreting, giving descriptions, and stating main ideas

Number of Questions Asked that are Objective Type Questions (MCQ) = 5

Number of Questions Asked that are Short Answer Type Questions = 3

Number of Questions Asked that are Long Answer Type Questions = 1

Total Marks = 21

Typology of Questions

Applying: Solve problems to new situations by applying acquired knowledge, facts, techniques and rules in a different way.

Number of Questions Asked that are Objective Type Questions (MCQ) = 5

Number of Questions Asked that are Short Answer Type Questions = 2

Number of Questions Asked that are Long Answer Type Questions = 1

Total Marks = 19

Typology of Questions

Analysing and Evaluating: Examine and break information into parts by identifying motives or causes. Make inferences and find evidence to support generalizations. Present and defend opinions by making judgments about information, validity of ideas, or quality of work based on a set of criteria. Creating: Compile information together in a different way by combining elements in a new pattern or proposing alternative solutions.

Number of Questions Asked that are Objective Type Questions (MCQ) = 5

Number of Questions Asked that are Short Answer Type Questions = 2

Number of Questions Asked that are Long Answer Type Questions = 1

Total Marks = 17

Part A: Principles and Functions of Management Unit I: Nature and Significance of Management

Unit I: Nature and Significance of Management (16 Marks)

Concept : Management - concept, objectives, and importance

After going through this unit, the student would be able to:

  • Understand the concept of management.
  • Explain the meaning of Effectiveness and Efficiency.
  • Discuss the objectives of management.
  • Describe the importance of management.

Concept : Management as Science, Art and Profession

  • Examine the nature of management as a science, art and profession.

Concept : Levels of Management

  • Understand the role of top, middle and lower levels of management

Concept : Management functions-planning, organizing, staffing, directing and controlling

  • Explain the functions of management

Concept : Coordination- concept and importance

  • Discuss the concept and characteristics of coordination.
  • Explain the importance of coordination.

Unit 2: Principles of Management

Concept : Principles of Management- concept and significance

  • Understand the concept of principles of management.
  • Explain the significance of management principles.

Concept : Fayol's principles of management

  • Discuss the principles of management developed by Fayol.

Concept : Taylor's Scientific management- principles and techniques

  • Explain the principles and techniques of ‘Scientific Management'.
  • Compare the contributions of Fayol and Taylor.

Unit 3: Business Environment

Concept : Business Environment- concept and importance

  • Understand the concept of ‘Business Environment'.
  • Describe the importance of business environment

Concept : Dimensions of Business Environment-Economic, Social, Technological, Political and Legal Demonetization - concept and features

  • Describe the various dimensions of ‘Business Environment'.
  • Understand the concept of demonetization

Concept : Impact of Government policy changes on business with special reference to liberalization, privatization and globalization in India

  • Examine the impact of government policy changes on business in India with reference to liberalisation, privatization and globalisation since 1991.
  • Discuss the managerial response to changes in business environment.

Unit 4: Planning

Concept : Planning Concept, importance and limitation

  • Understand the concept of planning. Describe the importance of planning.
  • Understand the limitations of planning.

Concept : Planning process

  • Describe the steps in the process of planning.

Concept : Single use and standing plans. Objectives, Strategy, Policy, Procedure, method, Rule, budget and Programme

  • Develop an understanding of single use and standing plans Describe objectives, policies, strategy, procedure, method, rule, budget and programme as types of plans.

Unit 5: Organising

Concept : Concept and importance

  • Understand the concept of organizing as a structure and as a process.
  • Explain the importance of organising.

Concept : Organising Process

  • Describe the steps in the process of organizing

Concept : Structure of organisation- functional and divisional concept. Formal and informal organisation- concept

  • Describe functional and divisional structures of organisation.
  • Explain the advantages, disadvantages and suitability of functional and divisional structure.
  • Understand the concept of formal and informal organisation.
  • Discuss the advantages, disadvantages of formal and informal organisation.

Concept : Delegation: concept, elements and importance

  • Understand the concept of delegation.
  • Describe the elements of delegation.
  • Appreciate the importance of Delegation.

Concept : Decentralization: concept and importance

  • Understand the concept of decentralisation.
  • Explain the importance of decentralisation.
  • Differentiate between delegation and decentralisation.

Unit 6: Staffing

Concept : Concept and importance of staffing

  • Understand the concept of staffing.
  • Explain the importance of staffing

Concept : Staffing as a part of Human Resource Management concept

  • Understand the specialized duties and activities performed by Human Resource Management

Concept : Staffing process

  • Describe the steps in the process of staffing

Concept : Recruitment process

  • Understand the meaning of recruitment.
  • Discuss the sources of recruitment.
  • Explain the merits and demerits of internal and external sources of recruitment.

Concept : Selection - process

  • Understand the meaning of selection.
  • Describe the steps involved in the process of selection.

Concept : Training and Development - Concept and importance, Methods of training - on the job and off the job - vestibule training, apprenticeship training and internship training

  • Understand the concept of training and development.
  • Appreciate the importance of training to the organisation and to the employees.
  • Discuss the meaning of induction training, vestibule training, apprenticeship training and internship training.
  • Differentiate between training and development.
  • Discuss on the job and off the job methods of training.

Unit 7: Directing

Concept : Concept and importance

  • Describe the concept of directing.
  • Discuss the importance of directing

Concept : Elements of Directing

  • Describe the various elements of directing

Concept : Motivation - concept, Maslow s hierarchy of needs, Financial and non-financial incentives

  • Understand the concept of motivation.
  • Develop an understanding of Maslow s Hierarchy of needs.
  • Discuss the various financial and non-financial incentives.

Concept : Leadership - concept, styles - authoritative, democratic and laissez faire

  • Understand the concept of leadership.
  • Understand the various styles of leadership.

Concept : Communication - concept, formal and informal communication; barriers to effective communication, how to overcome the barriers

  • Understand the concept of communication
  • Understand the elements of the communication process.
  • Discuss the concept of formal and informal communication.
  • Discuss the various barriers to effective communication.
  • Suggest measures to overcome barriers to communication.

Unit 8: Controlling

Concept : Controlling - Concept and importance

  • Understand the concept of controlling.
  • Explain the importance of controlling.

Concept : Relationship between planning and controlling

  • Describe the relationship between planning and controlling

Concept : Steps in process of control

  • Discuss the steps in the process of controlling.

Part B: Business Finance and Marketing

Unit 9: Financial Management

Concept : Concept, role and objectives of Financial Management

  • Understand the concept of financial management.
  • Explain the role of financial management in an organisation.
  • Discuss the objectives of financial management

Concept : Financial decisions: investment, financing and dividend- Meaning and factors affecting

  • Discuss the three financial decisions and the factors affecting them.

Concept : Financial Planning - concept and importance

  • Describe the concept of financial planning and its objectives.
  • Explain the importance of financial planning.

Concept : Capital Structure — concept and factors affecting capital structure

  • Understand the concept of capital structure.
  • Describe the factors determining the choice of an appropriate capital structure of a company.

Concept : Fixed and Working Capital - Concept and factors affecting their requirements

  • Understand the concept of fixed and working capital.
  • Describe the factors determining the requirements of fixed and working capital.

Unit 10: Financial Markets

Concept : Financial Markets: Concept, Functions and types

  • Understand the concept of financial market.
  • Explain the functions of financial market.
  • Understand capital market and money market as types of financial markets.

Concept : Money market and its instruments

  • Understand the concept of money market.
  • Describe the various money market instruments.

Concept : Capital market and its types (primary and secondary), methods of floatation in the primary market

  • Discuss the concept of capitalmarket.
  • Explain primary and secondary markets as types of capital market.
  • Differentiate between capital market and money market.
  • Discuss the methods of floating new issues in the primary market.
  • Distinguish between primary and secondary markets.

Concept : Stock Exchange - Functions and trading procedure

  • Give the meaning of a stock exchange.
  • Explain the functions of a stock exchange.
  • Discuss the trading procedure in a stock exchange.
  • Give the meaning of depository services and demat account as used in the trading procedure of securities.

Concept : Securities and Exchange Board of India (SEBI) - objectives and functions

  • State the objectives of SEBI.
  • Explain the functions of SEBI.

Unit 11: Marketing

Concept : Marketing — Concept, functions and philosophies

  • Understand the concept of marketing.
  • Explain the features of marketing.
  • Discuss the functions of marketing.
  • Explain the marketing philosophies.

Concept : Marketing Mix — Concept and elements

  • Understand the concept of marketing mix.
  • Describe the elements of marketing mix.

Concept : Product - branding, labelling and packaging — Concept

  • Understand the concept of product as an element of marketing mix.
  • Understand the concept of branding, labelling and packaging.

Concept : Price - Concept, Factors determining price

  • Understand the concept of price as an element of marketing mix.
  • Describe the factors determining price of a product.

Concept : Physical Distribution — concept, components and channels of distribution

  • Understand the concept of physical distribution.
  • Explain the components of physical distribution.

Concept : Physical Distribution — concept, components and channels of distribution

  • Understand the concept of physical distribution.
  • Explain the components of physical distribution.
  • Describe the various channels of distribution.

Concept : Promotion — Concept and elements; Advertising, Personal Selling, Sales Promotion and Public Relations

  • Understand the concept of promotion as an element of marketing mix.
  • Describe the elements of promotion mix.
  • Understand the concept of advertising.
  • Understand the concept of sales promotion.
  • Discuss the concept of Public relations.

Unit 12: Consumer Protection

Concept : Concept and importance of consumer protection

  • Understand the concept of consumer protection.
  • Describe the importance of consumer protection.
  • Discuss the scope of Consumer Protection Act, 1986

Concept : Consumer Protection Act 1986: Meaning of consumer Rights and responsibilities of consumers Who can file a complaint? Redressal machinery Remedies available

  • Understand the concept of a consumer according to the Consumer protection Act 1986.
  • Explain the consumer rights
  • Understand the responsibilities of consumers
  • Understand who can file a complaint and against whom?
  • Discuss the legal redressal machinery under Consumer protection Act 1986.
  • Examine the remedies available to the consumer under Consumer protection Act 1986.

Concept : Consumer awareness - Role of consumer organizations and Non-Governmental Organizations (NGOs)

  • Describe the role of consumer organizations and NGOs in protecting consumers interests.

Unit 13: Project Work

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